Privacy Policy

1. Information Collection

When you interact with our marketplace, we collect specific personal information required to facilitate your shopping experience. This includes details provided during the checkout process such as your full name, shipping and billing addresses, email address, and phone number. Additionally, we automatically collect certain technical data, such as your IP address, browser type, and device information, to optimize our website's performance and ensure a seamless browsing experience.

2. Order Data Usage

Your personal and order-related information is utilized strictly for the purposes of fulfilling your purchases, managing logistics, and providing effective customer support. We use your contact details to send essential transactional notifications, including order confirmations, dispatch updates, and delivery tracking. We guarantee that your data is never accessed or utilized for unauthorized, unrelated, or malicious purposes.

3. Cookie Usage

Our website employs cookies and similar tracking technologies to enhance your overall shopping experience. Cookies allow us to remember your preferences, keep your shopping cart active across sessions, and analyze site traffic to improve our product offerings and user interface. You have the ability to manage or disable cookies through your browser settings, though doing so may limit certain functionalities of our marketplace.

4. Data Security

We prioritize the security of your personal data by implementing robust, industry-standard protective measures. All data transmitted between your browser and our servers is secured using SSL/TLS encryption. Furthermore, our databases are hosted on secure, restricted-access servers subject to regular security audits. While no method of digital transmission is entirely foolproof, we strive to use commercially acceptable means to protect your privacy.

5. No Data Selling

We maintain a strict stance on data privacy: your personal information is yours. We do not sell, trade, rent, or lease your identifiable personal data to any third-party data brokers, advertising agencies, or external marketing firms under any circumstances. Your trust is our top priority, and your data remains strictly confidential and protected within our ecosystem.

6. Marketing Communications

If you choose to opt-in to our newsletter or promotional campaigns, we may periodically send you emails featuring new arrivals, curated finds, and exclusive discount codes. You maintain full control over your inbox and can opt out of these marketing communications at any time by utilizing the "unsubscribe" link provided at the bottom of every promotional email. Please note that opting out does not affect essential transactional emails regarding your active orders.

7. Third-Party Services

To successfully deliver your orders, we must share the minimum necessary information—such as your name, shipping address, and phone number—with our trusted third-party logistics and shipping partners. These partners are strictly bound by comprehensive confidentiality agreements and are prohibited from using your personal data for any purpose other than executing the delivery of your package.

8. Data Retention

We retain your order history and associated personal data for a period of up to 5 years. This retention is necessary to comply with legal and tax obligations, resolve disputes, process returns, and enforce our agreements. Once this period expires, or upon a valid user request, your personal data is securely deleted or permanently anonymized so it can no longer be associated with you.

9. Your Privacy Rights

You retain comprehensive rights over your personal data. At any time, you may request to access, review, correct, update, or permanently delete the personal information we hold about you. To exercise these rights, simply contact our dedicated customer support team via email. We are committed to processing all privacy-related requests promptly and in accordance with applicable data protection laws.

10. Breach Notification

In the highly unlikely event of a data breach that compromises the security of your personal information, we have a rapid incident response plan in place. We will notify all affected customers within 72 hours via email and a public site announcement. This notification will include details of the breach, the specific data affected, and the immediate corrective actions we are taking to mitigate the situation.

11. Children's Privacy

Our marketplace is designed and intended for use by individuals who are 18 years of age or older. We do not knowingly collect, request, or store personal information from minors. Since our service operates on a Cash on Delivery basis, an adult must be present to verify and pay for the order upon arrival. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

12. Policy Updates

As our business evolves and privacy laws change, we may periodically update this Privacy Policy to reflect new practices. Significant changes that impact how we handle your data will be communicated directly via email to all registered shoppers. Minor updates will be reflected on this page with an updated effective date. Your continued use of the marketplace signifies your acknowledgment and acceptance of these changes.