Return & Refund Policy

1. Return Window

We want you to be completely satisfied with your purchase. Therefore, we offer a comprehensive 14-day return window starting from the exact date your order is marked as delivered. To be eligible for a return, your formal request must be submitted to our support team within this 14-day timeframe. Requests made after this period will unfortunately not be accepted.

2. Condition Requirements

To qualify for a full refund, all returned items must be in their original, pristine condition. This means the product must be unworn, unused, unwashed, and completely free of any signs of wear or tear. Furthermore, all original tags, protective packaging, manuals, and included accessories must be fully intact and included in the return package.

3. Return Process

Initiating a return is simple and hassle-free. Please contact our dedicated customer support team via email or phone, providing your unique order number and the reason for the return. Once your request is approved, we will provide you with clear, step-by-step return instructions along with a prepaid shipping label so you can send the item back to our fulfillment center without incurring out-of-pocket shipping costs.

4. Refund Timeline

We strive to process all refunds as swiftly as possible. Once your returned item reaches our facility and passes our mandatory quality inspection, your refund will be initiated. Please allow 5 to 7 business days for the funds to be processed. Because we operate exclusively on a Cash on Delivery (COD) basis, all refunds will be issued securely via direct bank transfer to your designated account.

5. Damaged Items

If you discover that an item is defective or sustains damage shortly after normal use, please let us know. Returns for items with manufacturing defects are completely free of charge. You must contact our support team with clear photographic evidence of the defect within 48 hours of delivery, and we will swiftly arrange for a full refund or an immediate replacement.

6. Non-Returnable Items

For health, safety, and hygiene reasons, certain categories of products are strictly non-returnable. These include perishable food and beverage items, digital software or downloadable products, opened personal care and skincare items, and unsealed mattresses. Please review your cart carefully before completing your purchase for these specific items.

7. Gift Cards

All purchases of gift cards, digital vouchers, and premium memberships are considered final sale and are strictly non-refundable. While they cannot be exchanged for cash or returned for a refund, they are highly flexible—you may transfer your gift card or voucher to another shopper, and they can be used store-wide across all available product categories.

8. Damaged on Arrival

We take great care in packaging our products, but transit damage can occasionally occur. If your package arrives visibly crushed, torn, or otherwise damaged by the shipping carrier, please notify us within 48 hours of receiving the delivery. We will immediately arrange a free pickup of the damaged goods and dispatch a brand-new replacement at absolutely no additional cost to you.

9. Partial Refunds

In certain situations where a returned item does not meet our strict condition requirements, we may, at our discretion, offer a partial refund. Items returned that are opened, show minor signs of use, or are missing their original protective packaging or accessories may be subject to a restocking fee, resulting in a partial refund of up to 50% of the original purchase price.

10. COD Refunds

Since Smart Purchase Path utilizes a Cash on Delivery (COD) payment system, we cannot reverse a charge to a credit card. All approved refunds for COD orders will be processed exclusively via secure bank transfer. When your return is approved, our support team will send you a secure form to provide your bank account details. Please ensure these details are accurate to avoid delays, as transfers typically take up to 7 business days to reflect in your account.

11. Bundle Returns

If you purchased items as part of a discounted bundle, promotional set, or buy-one-get-one offer, the entire set must be returned together to qualify for a refund. We do not accept partial returns of individual items from a bundled purchase. If a partial bundle is returned, the refund will be voided or adjusted to reflect the full retail price of the kept items.

12. Missing Packages

While our delivery partners are highly reliable, unforeseen delays or lost packages can happen. If your package has not arrived within the estimated delivery window, we kindly ask that you allow an additional 7 days for the carrier to resolve the delay. If the package is still missing after this grace period, please report it to us. We will launch a full investigation and promptly issue a replacement or a full refund.